GENERAL INFORMATION

In which countries is it possible to shop online?

You can currently shop in Canada and USA.

How many languages?

Fashion.mondor.com website is available in English and French.

Are out-of-stock items restocked?

If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.

Is it possible to receive periodic information via email about Mondor's latest new products and offers?

Yes. By simply clicking on Newsletter you will receive information on Mondor fashion products, lookbook and events.

How can I be sure that I've made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.

Can I remove items from my order?

Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.

What should I do if I receive a faulty item?

Fashion.mondor.com only sells first quality iems so, in the rare event of receiving a faulty item, please contact our customer service.

What should I do if I receive an incorrect item?

If you were to accidentally receive an item that you did not order, please contact our customer service.